The agreement governing your use of CoreJobTrack.
Last updated: March 1, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Barrett Software Solutions, a Michigan sole proprietorship ("Barrett Software," "Company," "we," "us," or "our"), governing your access to and use of CoreJobTrack, including the web application, mobile applications, APIs, and all related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
By creating an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.
CoreJobTrack is a job tracking and field service management platform that provides ticket management, dispatch scheduling, task tracking, customer communication, and related operational tools. The Service is provided on a subscription basis as described on our Pricing page.
To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account. Barrett Software is not liable for any loss or damage arising from your failure to protect your account credentials.
Either party may terminate this agreement at any time, for any reason, with or without cause. You may cancel your subscription through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. Upon cancellation, your access to the Service will terminate at the end of the paid period, and you will not be charged for subsequent periods. Barrett Software reserves the right to terminate or suspend your account at any time, for any reason, including but not limited to breach of these Terms, with or without notice.
You retain all ownership rights to the data you submit to the Service ("Customer Data"). You grant Barrett Software a limited, non-exclusive license to use, process, and store Customer Data solely to provide and improve the Service. Upon account termination, you may request an export of your Customer Data for up to 30 days. After that period, we may delete your data in accordance with our data retention policies.
You agree not to:
Violation of this section may result in immediate suspension or termination of your account.
The Service, including all software, designs, text, graphics, logos, and other content (excluding Customer Data), is the property of Barrett Software and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms. "CoreJobTrack" and the CoreJobTrack logo are trademarks of Barrett Software Solutions.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BARRETT SOFTWARE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
YOU ACKNOWLEDGE THAT THE SERVICE IS NOT DESIGNED OR INTENDED FOR USE IN HAZARDOUS ENVIRONMENTS REQUIRING FAIL-SAFE PERFORMANCE. BARRETT SOFTWARE MAKES NO GUARANTEES OF UPTIME, AVAILABILITY, OR DATA PRESERVATION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BARRETT SOFTWARE, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY OF THE FOLLOWING, WHETHER ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE SERVICE, OR YOUR USE THEREOF, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE):
IN NO EVENT SHALL BARRETT SOFTWARE'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE AMOUNT YOU PAID TO BARRETT SOFTWARE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.
THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF BARRETT SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless Barrett Software, its owners, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your Customer Data; or (e) any dispute between you and a third party related to the Service.
Barrett Software does not guarantee that the Service will be available at all times. The Service may be subject to scheduled maintenance, unscheduled outages, or interruptions beyond our control. We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. Barrett Software shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
Barrett Software shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, government actions, power failures, internet or telecommunications failures, cyberattacks, or third-party service provider failures.
These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, United States of America, without regard to its conflict of law provisions.
Any legal action, suit, or proceeding arising out of or relating to these Terms or the Service shall be instituted exclusively in the state or federal courts located in Genesee County, Michigan, United States of America. You irrevocably submit to the exclusive jurisdiction of such courts and waive any objection to venue or jurisdiction, including any objection based on inconvenient forum. Both parties agree that any dispute shall be resolved on an individual basis and not as part of a class, consolidated, or representative action.
Barrett Software makes no representations or warranties regarding any specific results you may obtain from using the Service. The Service is a tool to assist with operational management, and outcomes depend on numerous factors outside our control, including your data, your business practices, and your employees' use of the system. You acknowledge that you are solely responsible for any decisions made based on information provided by the Service.
The Service may integrate with or contain links to third-party services, applications, or websites. Barrett Software does not control, endorse, or assume responsibility for any third-party services. Your use of third-party services is at your own risk and subject to their respective terms and policies.
Each party agrees to maintain the confidentiality of any non-public information received from the other party in connection with the Service. This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party; (c) is independently developed without use of the disclosing party's information; or (d) is required to be disclosed by law.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
These Terms, together with the Privacy Policy and any applicable subscription agreement or order form, constitute the entire agreement between you and Barrett Software with respect to the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.
The failure of Barrett Software to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by Barrett Software to be effective.
You may not assign or transfer these Terms or your rights under them without the prior written consent of Barrett Software. Barrett Software may assign these Terms without restriction. These Terms are binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
We reserve the right to update or modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Changes become effective upon posting. Your continued use of the Service after any changes constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your account.
If you have questions about these Terms of Service, please contact us: