Last updated: March 1, 2026
Barrett Software Solutions ("Barrett Software," "we," "us," or "our") operates CoreJobTrack, including the web application, mobile applications (iOS and Android), and this website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
Information You Provide
- Account information: name, email address, company name, phone number, and password when you create an account or sign up for early access.
- Job and ticket data: service tickets, task details, notes, photos, videos, documents, digital signatures, and other content you upload or create within the Service.
- Customer and contact records: client names, addresses, contact details, and equipment information you enter into the system.
- Communications: messages you send through contact forms, support requests, or feature requests.
- Payment information: billing details processed through our third-party payment processor. We do not store credit card numbers on our servers.
Information Collected Automatically
- Device information: device type, operating system, unique device identifiers, and mobile network information.
- Usage data: features accessed, pages viewed, actions taken, timestamps, and session duration.
- Location data: with your permission, approximate location data to support field service features. You can disable location access through your device settings at any time.
- Log data: IP address, browser type, referring URLs, and crash reports.
Offline Data
When you use CoreJobTrack in offline mode, data is stored locally on your device and synced to our servers when connectivity is restored. The same privacy protections apply to offline data once synced.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Process your account registration and manage your subscription
- Sync data between mobile devices and the web dashboard
- Send service-related notifications (ticket updates, sync confirmations, system alerts)
- Respond to your support requests and communications
- Improve and develop new features for the Service
- Monitor and analyze usage patterns to maintain and improve performance
- Detect, prevent, and address technical issues or security threats
- Comply with legal obligations
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following circumstances:
- Service providers: trusted third-party vendors who assist us in operating the Service (hosting, payment processing, email delivery), bound by confidentiality obligations.
- Within your organization: data you enter is visible to authorized users within your company account, as configured by your administrator.
- Customer portal: if you enable the customer portal, limited ticket information is visible to your customers as you configure it.
- Legal requirements: when required by law, subpoena, or government request, or to protect the rights, safety, or property of Barrett Software, our users, or the public.
- Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users.
4. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., audit logs, dispute resolution). You may request deletion of your data at any time by contacting us.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls and authentication requirements
- Regular security assessments and monitoring
- Secure, audited infrastructure for data storage
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: request a copy of the personal data we hold about you.
- Correction: request correction of inaccurate or incomplete data.
- Deletion: request deletion of your personal data, subject to legal retention requirements.
- Data portability: request your data in a structured, machine-readable format.
- Withdraw consent: where processing is based on consent, you may withdraw it at any time.
- Opt-out of communications: unsubscribe from marketing emails at any time. Service-related communications are not optional while your account is active.
To exercise any of these rights, contact us at the information provided below.
7. Children's Privacy
CoreJobTrack is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.
8. Third-Party Services
The Service may contain links to third-party websites or integrate with third-party services (e.g., payment processors, mapping services). This Privacy Policy does not apply to those services. We encourage you to review the privacy policies of any third-party services you interact with.
9. International Data Transfers
Your information may be transferred to and processed in the United States, where Barrett Software is based. By using the Service, you consent to the transfer of your information to the United States and understand that data protection laws may differ from those in your jurisdiction.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
